F.A.Q.

Questions About Your Order

How fast are online orders of Easy Screenshot processed?

Online orders are processed very quickly, so you should receive the information required to activate your software soon after you place your order. If you have not received your key one hour after the order was confirmed, then please check your Spam filter to make sure it has not caught the message. If you still do not have the key, please contact our customer service department.

Questions About Your Registration Key

How do I activate my software?

When you start Easy ScreenShot in the trial version you are presented with a Reminder Window that has a 'Enter Key' button. Click the 'Enter Key' button and you will immediately see Enter Key Window. Here you need to enter your Name and Key exactly as it is in your email receipt and click OK. Your software will now be activated and you will no longer see the Reminder Window when starting Easy ScreenShot.

When I type in my name and key, it tells me "the name/key you entered does not seem to be valid". What should I do?

Make sure that the serial number is being entered correctly, using only zeros and never the letter 'o' and also check that the name that is being entered is exactly as it appears on your receipt.

I lost my software key. What should I do?

Contact customer service and be sure to include as much information about your original order as possible.

Are there any restrictions on the registration keys?

Yes, due to the very competitive price of Easy ScreenShot, the Name and Key will only work on one computer. Should you require additional copies of Easy ScreenShot you can order these the same way providing the Hardware Fingerprint of the other computers.

Questions About Installing Your Software

Can I upgrade directly from the trial version?

Yes, you can upgrade from the trial version by clicking on the 'buy now' button. After receiving your Name and Key simply enter these and your software will be activited.

Questions About Upgrades and Guarantees

What is your upgrade and update policy for Easy ScreenShot?

Our policy is that all future updates and upgrades to Easy ScreenShot will be provided at no additional cost to our registered customers.

What is the guarantee policy for Easy ScreenShot?

We have provided you will a fully featured version of the software. This will allow you to make sure that Easy ScreenShot performs 100% to your satisfaction. As you have the opportunity to ‘try before you buy’ you understand and agree that there is a no refund policy for the purchase of the software. When you are ready to register simply enter your name and key for activation to the registered version. Considering the fact that you are actually using the software with all the features we feel that this is best guarantee we can provide to insure that Easy ScreenShot is the right software for you.

Questions About the Trial Period

What is the fully featured functional version?

We want you to be completely satisfied with how Easy ScreenShot will work for you. Therefore, we have made a fully functional trial version available for you to try out. This means you get to check out every feature of Easy ScreenShot in advance. We feel this is best the guarantee as you will know how to use the software and what it can do for you before you buy. When you are ready simply register Easy ScreenShot.

You have a 14 Uses free trial period to try out Easy ScreenShot.

Questions About System Requirements

What are the system requirements?

  • Windows 98, ME, NT 4.0, 2000, XP Home Edition, XP Professional or 2003.
  • 3 MB of free hard-disk space
  • 64 MB of RAM (If working with multiple open documents at once 256 MB is recommended)

Important Note:
Although the program runs in Windows 95, this version is no longer officially supported.